Frequently Asked Questions

Browse our collection, select your size and embroidery design, and proceed to checkout. You’ll receive an order confirmation email once payment is completed.

We accept FPX (online banking), credit/debit cards (Visa, Mastercard), and e-wallets (GrabPay, Boost, Touch N’ Go) coming soon. All transactions are securely processed through trusted Malaysian payment gateways – Billplz Malaysia, Stripe Malaysia.

Orders are processed quickly to ensure fast delivery. Contact us within 12 hours of purchase at hello@fr-ck.co for cancellation requests (not guaranteed).

Check out our Size Guide (linked on each product page and Measurement Guide).

No, because we use pre-shrunk cotton to minimise shrinkage. Always wash them inside-out in normal temperature water and air-dry for best results.

We ship across Malaysia (West & East) and Singapore.

FREE shipping to West Malaysia.
East Malaysia RM10.00. Singapore fees are calculated at checkout.

Malaysia — Pos Malaysia / PosLaju, SPX Express, J&T, whichever supports your address.

Singapore — Aramex International, SF Express, NinjaVan International.

Orders are dispatched within 1–3 business days. Delivery times vary by location:

– West Malaysia: 2–5 business days.
– East Malaysia: 5–7 business days.
– Singapore: 2–5 business days.

Yes! A tracking code/number will be emailed once your order is shipped.

Not at this time. We focus on careful craftsmanship and quality control for every order which consumed a little more time.

Contact us within 48 hours of delivery at hello@fr-ck.co or DM us via Instagram with your order ID and photos. We’ll arrange a replacement or refund.

Unworn items: Returns/exchanges are accepted within 7 days if tags are attached (if any) and the item is in original condition, the item MUST be unworn for hygiene matter.

– Contact us by e-mail here or DM us on Instagram with your order ID as title followed with your enquiry (return/exchange). 

– Once the return is received, inspections will be processed accordingly.

*Please note that customers are responsible for the postage costs associated with returns & exchanges.
*For free shipping enjoyer, total refund amount will be charged accordingly to customer who enjoy free shipping offer, for example, RM79 + free shipping offer to West Malaysia, total refund will be RM79 – RM7(standard shipment fee) = RM72.

Machine wash cold 30°C, inside-out to help preserve fabric integrity and prevent shrinkage. 

Avoid bleach, ironing directly on embroidery, and tumble-drying.

Air-dry flat to preserve embroidery quality. 

In short, just common washing method will do.

Our designs are crafted with industrial-grade threads and reinforced stitching, paired with up-to-date Japanese technologies. With proper care, they’ll remain intact and vibrant.

Not currently—we focus on curated minimalist designs. Follow us on Instagram, Facebook, and TikTok for new releases!

We’re a small team based in Penang, Malaysia, crafting quality and timeless pieces for everyday wear.

Yes! We use 100% organic cotton and non-toxic threads. Our packaging is recyclable and reusable plastic.

Every each pieces is ethically crafted in Malaysia, including materials that sourced internationally.